Welcome to the home of Morelco Systems, Inc. We are an IT services company with a strong focus on data center routing, switching, and server technologies. Our Managed Services offerings provide the partnership your company needs to eliminate the technology burden. We integrate our expertise so that you may leverage your information as a powerful tool to deliver and build upon your core competencies.
Our services span the different business verticals and are used throughout the financial, health care, pharmaceutical, and communication industries. All businesses require customer relationship management and our service offerings empower the voice, video, and integrated data solutions that support those key business activities.
We invite you to explore our site, meet our team, and evaluate our services.
| Helpdesk: Ticket Automation
Morelco Systems, Inc. integrates a Help Desk Ticket System into our support model to provide better CRM (customer relationship management). The CRM help desk system allows us to track problems, requests, and build a dynamic resolution knowledge base. The overall customer benefit is quicker and prioritized responses to network, server, and desktop issues.
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Network Control Center: Systems Management
Morelco Systems, Inc. launches new tools to better monitor and manage complex network and server environments. Using WMI, SNMP, ICMP, Syslog, and other management protocols, we are able to view the state of our customers' environment from a centralized management platform. Automated alerts allows us to quickly and proactively react to problems causing less impact to business processes.
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